FAQs

Where do you ship to?

We offer shipping Canada-wide.

Do you offer pick-up or delivery in Victoria?

Yes, pick-up is available in Victoria and delivery is available within 20 km of our location (near Oak Bay Junction).

Do you offer returns and exchanges?

Due to the nature of our products and COVID-19, we do not currently accept returns or exchanges. In the case of damaged or incorrect items received, please contact us at info@kawabotanicals.com within 5 days of the delivery date to review and resolve any issues.

Do you offer custom florals or candles?

Yes, we do! We offer floral design for weddings, events, and workshops. We also offer custom candle labels for retailers and events.